Refund policy
Return & Refund Policy
At NICOLE & CO., all products are custom-made to order through our print-on-demand partner. Because each item is produced specifically for you, we are unable to accept returns or exchanges for the following reasons:
- Wrong size or color selected at checkout
- Change of mind after purchase
- Ordering the wrong item
Damaged or Defective Items If your order arrives damaged, misprinted, or with a manufacturing defect, we will make it right. Please contact us within 30 days of delivery at ambernicolee04@yahoo.com with:
- Your order number
- A clear photo of the defective item(s)
Upon review, we will offer either a free reprint or a store credit/refund, depending on the situation.
Wrong Address If an order is returned due to an incorrect or incomplete shipping address provided at checkout, we are not responsible for the cost of reshipping. A new order may be placed at the customer's expense.
Lost or Stolen Packages Once an order is marked as delivered by the carrier, we are not responsible for lost or stolen packages. Please contact your local carrier or file a claim with them directly.
Contact Us For any questions or to submit a claim, please reach out to us at: 📧 ambernicolee04@yahoo.com